Fill your schedule. Keep it full.
mmrCRM captures every inquiry, follows up until the patient books, and keeps reminding them until they show up — so your front desk can stop chasing and get back to patients.
Patient pipeline
Nothing slippingD. Okafor
Web form · 1h
R. Mendez
Missed call · 3h
S. Patel
Forms sent
L. Nguyen
Card on file
T. Brooks
Mar 14 · 2:30
A. Silva
Mar 16 · 9:00
What no-shows cost you
Every empty slot is a visit you already booked and still lost. Put in your numbers to see what that costs each month — and how much of it you keep once mmrCRM is doing the reminding.
Your schedule
Three numbers from your calendar. Drag to match your practice — the result updates as you go.
How mmrCRM gets you to 3.5%
- Reminders that send themselvesText and email reminders go out ahead of every visit, on the schedule you set.
- One-tap confirm or reschedulePatients answer the reminder instead of simply not showing up.
- Waitlist backfillWhen someone cancels, the opening is offered to patients on your waitlist.
- No-show follow-upA missed visit starts a follow-up sequence that works to rebook it.
How we keep this honest: mmrCRM's 3.5% is fixed — it isn't a slider, so the result can't be tuned upward. A kept visit is credited once, at your average revenue per visit, never the follow-up care it leads to. And if you're already at or below 3.5%, it shows nothing to recover.
Every month
Revenue you keep
$3,575/ monthNothing is sent unless you start the chat.
The bridge between the first call and your EHR
mmrCRM layers on top of your EHR — you keep charting, prescribing, and submitting claims exactly where you do today. It owns everything that happens before a patient is in your EHR — capture, follow-up, intake, and scheduling — then syncs the booked appointment across automatically.
Already on Charm EHR? See exactly what mmrCRM adds to Charm →
Everything your front office needs, in one place
Every conversation in one thread
HIPAA-compliant calls, texts, emails, voicemails, and website chats in one view — no more toggling between apps.
See every inquiry from first touch to booked
A visual kanban board that shows exactly where every patient is: New Inquiry → Intake In Progress → Scheduled. Nothing falls through.
Follow-up that runs itself
Sequences send texts and emails and create staff tasks on autopilot. Patients who go quiet get nudged, staff who need to act get reminded, and the sequence stops the moment the paperwork is in.
Capture leads around the clock
An AI-powered chat widget on your website answers common questions, collects contact info, and detects crisis situations — day or night.
Know exactly what's missing
See at a glance who's missing paperwork, who hasn't added a credit card, and who still needs consent forms signed.
Works with the stack you already run on
Full two-way Charm EHR sync — appointments, no-shows, and patient status flow back automatically — plus Spruce Health for HIPAA-secure texting and calls, Google Workspace for email, Google Meet for video visits, and Notifyre for fax. We connect all of it during setup.
One login instead of six
E-signatures, video visits, review requests, email signatures, intake forms, and team messaging are all built in — so Adobe Sign, Zoom, Embed Social, WiseStamp, BambooHR community, and Jotform can go.
Track referral sources and partners
Track referral sources, therapists, facilities, and partners in a dedicated pipeline. Know who's sending you patients and who needs a follow-up.
HIPAA compliant
Encrypted infrastructure built for Protected Health Information.
BAA included
Every practice gets a signed BAA — no negotiation.
Crisis safeguards
Built-in crisis detection, Do-Not-Contact, and consent management.
Role-based access
Role-based permissions with full audit logging.
Not another generic CRM with a healthcare skin
Generic CRMs make you do the work. mmrCRM ships with healthcare built in.
Live in four steps
Connect
We link your EHR, phone system, and email. Major telephony providers work out of the box.
Import
We bring in your open inquiries and referral sources, so nothing starts from zero.
Automate
We switch on reminder and follow-up sequences, tuned to how your practice books.
Grow
Your schedule fills, no-shows drop, and your front desk gets back to patients instead of chasing.
Not ready for a demo? Come to a webinar instead. Every other Wednesday we walk through the Charm automations worth turning on first and where practices most often leave revenue on the table — then take questions live. Free, 45 minutes, recorded.
Save my seatFrequently asked questions
How is mmrCRM different from my EHR?
Your EHR manages patients you already have. mmrCRM manages everything before that — capturing inquiries, following up, tracking intake, and scheduling — then syncs the booked appointment into your EHR automatically.
Do I replace my EHR?
No. mmrCRM layers on top of your EHR — you continue to chart, prescribe, and submit claims in your EHR exactly as you do today. mmrCRM handles the pre-appointment pipeline and hands the booked patient off to your EHR.
Which EHRs and tools does it work with?
Today mmrCRM integrates fully with Charm EHR — see the Charm EHR page for exactly what the two-way sync covers. It also connects to Spruce Health for HIPAA-secure texting and calls, Google Workspace for email, Google Meet for video visits, and Notifyre for fax. On another EHR, mmrCRM runs standalone and you move data across by hand where needed — recording patient payments, for example.
How does mmrCRM cut no-shows?
Reminder sequences go out by text and email ahead of every visit, patients can confirm or reschedule in one tap, and a cancelled slot is offered to patients on your waitlist. When a visit is missed anyway, a follow-up sequence works to rebook it. The calculator above assumes a 3.5% no-show rate with all of that running.
How is it different from Zoho or HubSpot?
Generic CRMs are built for sales teams and need weeks of custom setup to fit a practice. mmrCRM ships with healthcare workflows — intake, consent, referrals, no-shows — and direct EHR integration already built in.
How long does setup take?
About a day. Our team connects your channels, imports your data, and builds your automations with you — there's no IT project on your side.
Is it HIPAA compliant?
Yes. mmrCRM is HIPAA compliant, with a signed BAA for every practice, encryption at rest and in transit, role-based access, and full audit logging.
Does it work with our website?
Yes. The AI chat agent embeds on your site to capture leads 24/7, and web forms flow straight into your unified inbox and pipeline.
Which tools can we retire after switching?
Because so much is built in, most practices retire a handful of separate tools — including Adobe Sign (e-signatures and consent), Zoom (video visits, handled by Google Meet), Embed Social (review capture), WiseStamp (email signatures), BambooHR community (team directory), and Jotform (intake forms).