Your chart, calls and notes, in one place
Providers use My Medical Records through mmrCRM — the EHR, phone system and inbox your practice runs on. Open a chart and the whole story is there: every call, text, email and portal message, visit transcripts, screener scores, documents, and the records your patient shares from their My Medical Records app.
To work with My Medical Records, your practice runs mmrCRM
There's no separate provider app to sign up for. Providers use My Medical Records inside mmrCRM — the EHR, the phone system and the unified inbox, in one login. It runs two ways: on its own as your practice's EHR, or as an add-on to Charm EHR with two-way sync, where you keep charting in Charm. Your practice adds you as a user, and your patients connect from their My Medical Records app. E-prescribing and claims are coming soon.
See everything mmrCRM does for your practice →
Everything you need to see patients
The whole patient story in one chart
Every call, text, email, portal message, fax and note lands on the patient's timeline, next to their documents, intake answers and appointments. Pinned notes open first, and you can @mention a colleague right on the chart.
Athena, an AI assistant on every chart
Ask Athena about a patient in plain language — it reads the sources you choose: visit transcripts, documents, the timeline, clinical tabs and the records the patient shares. Note templates draft each section from the chart for you to review and edit, then send the finished note or letter as a PDF by email, fax or the patient portal.
Video visits that document themselves
Video visits run on Google Meet, with the join link in the patient's reminder. Minutes after the visit ends, the transcript is filed to the chart on its own, with a summary — ready for Athena and your note.
Flowsheets for measurement-based care
Screener scores from intake and visits, and the vitals your team records, line up on one flowsheet with a Trends view beside the chart — so you can see whether treatment is working at a glance.
One inbox, on the web and your iPhone
Calls, texts, email, voicemail and portal messages from patients land in one unified inbox, and a portal message addressed to you goes to your own inbox. Staff chat and @mentions keep the team in step. Answer calls, reply to messages and open charts from the mmrCRM iPhone app.
Scheduling and a booking page patients use
Set your availability and choose which blocks are open to new patients and which to follow-ups. Patients book on your booking page, get text and email reminders, and join their video visit from the same link.
Connected to your patient's My Medical Records app
Invite a patient to the My Medical Records app from their chart. They choose which records to share with your practice, and what they share appears in the chart's MMR tab — alongside their portal messages and the documents you share back.
HIPAA compliant
Encrypted infrastructure built for Protected Health Information.
BAA included
Every practice gets a signed BAA — no negotiation.
Role-based access & audit log
Every role sees only what it needs, and every record view and change is written to an audit log you can review.
Three steps to working in mmrCRM
Your practice gets mmrCRM
Run it on its own as your EHR, or as an add-on to Charm EHR with two-way sync. Setup takes about a day.
You're added as a provider
Your practice adds you as a user and sets what your role can see. Sign in on the web and on the iPhone app.
Your patients connect
Invite patients to the My Medical Records app from their chart, and the records they choose to share appear in that chart.
Frequently asked questions
My practice is on Charm EHR. Does mmrCRM replace it?
No. Keep Charm as the chart and add mmrCRM for the inbox, phones, automations and billing follow-up, with two-way sync. Details are on the Charm add-on page; the practice-wide view is on the organizations page.
Is there a separate app for providers?
No. Providers use My Medical Records through mmrCRM, the system your practice runs on — there's nothing separate to sign up for. If your practice isn't on mmrCRM yet, request a demo or see what mmrCRM does for practices.
How do I get access?
Your practice adds you as a user in mmrCRM and sets what your role can see. You then sign in on the web — at care.mymedicalrecords.ai, or your practice's own mmrCRM address — and on the mmrCRM iPhone app.
Do I have to replace our EHR?
Only if you want to. mmrCRM runs on its own as your EHR, or as an add-on to Charm EHR with two-way sync — appointments, no-shows and patient status flow between the two while you keep charting in Charm. E-prescribing and claims are coming soon; until then, you keep those two where they are.
Does the AI write my notes?
It drafts; you decide. Athena and your note templates draft from the chart and the visit transcript, and nothing goes out until you've reviewed and edited it.
Do my patients need the My Medical Records app?
No. Patients book, get reminders, complete intake and join video visits without it. The app adds a way for them to share their records with your practice, message you and see what you share back — and it's free for patients.
Is it HIPAA compliant?
Yes. mmrCRM is HIPAA compliant, with a signed BAA for every practice, encryption at rest and in transit, role-based access, and full audit logging.